FAQ

The New Deem web experience provides additional features and functionality designed to improve travel for everyone. Booking your corporate travel with Deem is now even better: Accessibility: Whether a traveler lives with visual impairments...

All good things must come to an end. Classic Deem will be sunsetted after it reaches parity with the New Deem web experience, which will be even better. But until then, you’ll be able to freely toggle between the new web experience and the cl...

Any reservation can be viewed, cancelled, and modified on both Classic Deem and New Deem web experiences.  You can see all of your upcoming, past, cancelled, and held bookings in the Trips section on New Deem or in Reservations on Cl...

The shopping cart holds parts of your trip while you shop for other segments. To view what's in your cart, click on the suitcase icon in the top right of your screen. From there, you can continue direct to checkout. 

Sometimes, reservations cannot be modified online because the vendor or your company or travel agency has restricted them.  Some trips or segments cannot be modified online. These include: Multi-city flights Flights in a multi-c...

You can hold a trip on New Deem from the review trip page or the purchase page, and then continue booking that trip when you are ready. If you don't see this option on the review trip page, your company or travel agency has disabled it. You'll ...

If you can't find an answer to your question in the help center or need help from an agent, you’ll find a Support link right in the main navigation of the booking site. (Look in the top left corner of your screen.) The Support link will provide...